Managing Conflict: It’s How We Respond That Counts
Originally recorded on Monday, May 24 as part of our Leadership Conference
Conflict happens, and that’s not a bad thing. It’s how we anticipate and handle the conflict that’s important. Understanding the root causes of conflict, your own conflict resolution style and how to mediate when conflicts arise on your team are important leadership skills that are often overlooked until a conflict happens. We’ll discuss techniques for communicating effectively when faced with difficult situations that can affect productivity and morale if ignored or mishandled.
Duration: 30 Minutes
Communicate regularly
Leaders deal with conflict management on a daily basis, and it is not easy. Communication is key to set boundaries and identify a common goal.
Understand other perspectives
As a leader, is it important to understand all parties before you respond. Conflict can be constructive when we respect differences and respond appropriately.
Cindy Woods,
Vice President, Chief Learning Officer, USLI University
Amanda Mattis,
Second Vice President, Director of Sales Training, USLI University
